Applied AI & Automation Consulting

Reduce operational drag. Automate the busywork.
Build capacity without adding headcount.  A clear roadmap + implementation to support, to turn AI into measurable efficiency. 

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The Problem

AI-Curious But Execution Stuck?

Most B2B service businesses know AI matters – but without a structured approach, efforts stay fragmented, ROI stays invisible, and the gap widens.

Execution-stuck

You’ve tested AI tools, but there’s no joined-up plan or measurable outcomes to show for it.

Fragmented AI efforts

Duplicated spend, inconsistent tools, no clear owner or roadmap across departments.

Manual Operational Drag

Reporting, admin, handoffs, data entry, chasing, QA – repeatable work that should already be automated.

Pressure without clarity

Leadership must create efficiency without breaking delivery quality, but don’t know where the best ROI sits.

Systems aren't AI-ready

Data, process and systems need structured workflows and clear inputs/outputs before agents work reliably.

People dependency

A growing gap between companies that build automation advantage and those that remain operationally heavy.

What changes?

Practical Outcomes, Not Promises

Turn AI into operational leverage

Prioritise the automation opportunities that materially reduce cost and increase capacity.

Move from experimentation to execution

A structured roadmap, clear ownership, and delivery support to make AI stick.

Build an AI-ready operating model

Processes, data and tooling aligned so agents and automation work safely and reliably.

Outcomes

What gets better for your business

Is your business struggling to employ a quality senior team? Are you not yet ready to take the leap and employ one but need an experienced specialist to lead and help set your strategy?
  • A clear, prioritised automation roadmap focused on the biggest value and fastest wins.
  • Stronger scalability — less dependency on heroic individuals
  • Increased capacity without headcount growth
  • Reduced operational drag through measurable efficiency gains
  • Better decision-making through cleaner data flows and improved visibility
  • Faster implementation of practical AI use cases with real adoption
Find out more
How we deliver

From diagnosis to embedded capability

A structured engagement model designed to move fast, prove value early, and leave your business with lasting capability.

1

Discovery + Diagnostic
Understand how the business works today - process mapping, workflow pain points, system landscape, data readiness, cost and time drains.

2

Opportunity Mapping + Value Scoring
Identify automation and agent opportunities across teams, score by value/effort/risk, and define what 'good' looks like.

3

AI Strategy + Roadmap
Build a prioritised roadmap - quick wins → foundational upgrades → high-leverage agent workflows - with clear sequencing and ownership.

4

Pilot Build + Prove Value
Implement 1–3 high-impact use cases to prove ROI quickly, with adoption, governance, and measurement built in.

5

Scale + Embed
Roll out repeatable automation patterns, refine workflows, train teams, and build internal capability so momentum continues post-project.
How we deliver

What happens if you don't act?

Competitors build an efficiency advantage and your business becomes structurally slower and more expensive to run.

AI adoption becomes scattered – increasing tool sprawl, security risk, wasted budget, and change fatigue.

The business stays dependent on people and manual effort, limiting margin improvement and creating scalability ceilings.

Leaders miss the chance to convert AI into enterprise value – lower profitability, weaker valuation narrative, and reduced strategic optionality.

Find out more
TESTIMONIALS

Hear From Those We Have Helped

“Working with Scaled fundamentally changed how I think about building a business. They helped us put the right structure, systems, and strategy in place - and that foundation directly led to our growth and eventual sale. It’s rare to find advisors who combine real-world agency experience with practical commercial guidance, but that’s exactly what Scaled delivered.
Suhit Amin
Suhit AminFounder and CEO, Saulderson Media
"Rich’s ongoing counsel throughout this period has been genuinely valuable, helping us navigate decisions with more confidence and keeping us focused on what would move the business forward.I’d recommend Rich to any agency leader looking for a pragmatic, experienced partner who understands how modern agencies need to run and can help turn intent into action."
Dan Stainsby
Dan StainsbyManaging Director
"The team skilfully manage the conversation around funding AND growth in a real world way, ensuring that plans are realistic and will work.They have been our trusted growth partner since day one, helping us secure funding and also set up & scale our entire marketing and rev ops process. Scaled is integral to our plans & we wouldn't be without them."
Andrew Mole CEO PubX
Andrew MoleCEO of PubX
Scaling from small agency to medium sized company is something that few start ups and agencies master. Scaled have proven their ability to help companies like ours break through that glass ceiling time and time again. In helping us do this Scaled played a very significant part in the trebling of our top line revenues.
Kaizen Managing Director
Jeremy McDonaldMD, Kaizen
"Scaled is our first port of call when we discover a business ambitious enough to want to exit but not yet enterprise enough to maximise or achieve real value.They are also a trusted partner of some of the most respected PE Houses in Britain as the go-to growth experts in B2B. We don't think twice before recommending their services."
Sam Davies
Sam DaviesPartner, Cowgills M&A
"Rich has given me the reassurance I needed, but he also gave our leadership confidence that what we were doing was right - and now the results are showing. Scaled doesn’t feel like an external consultancy; it feels like having a business mentor embedded in our team."
Simon Tomlinson
Simon TomlinsonClient Services Manager, Diva Creative
"The input from the Scaled team has been invaluable!Scaled has added technical brilliance, enabling us to streamline processes and quickly adapt to the market, providing the sales team with new opportunities."
Marie Page
Marie PageMarketing Director, CareLineLive

Ready to turn AI into 
REAL efficiency… 

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